Privacy policy
Last updated: 13 July 2026
Northline Studio ("we", "us") is a remote-first design and digital marketing studio serving Nairobi, Kenya. This policy explains what personal information we collect through this website, why we collect it, and the choices you have. We handle personal data in line with the Kenya Data Protection Act, 2019.
What we collect
- Contact form details. Your name, email address and anything you write in your message, including an optional service interest and budget range.
- Newsletter email. The address you submit if you subscribe to updates.
- Usage data. Basic, aggregated analytics such as pages visited and device type. We do not sell this data or use it to profile individuals.
How we use it
- To reply to your enquiry and prepare for a call you have requested.
- To send the newsletter you subscribed to. Every email includes a working unsubscribe link.
- To understand how the site is used so we can improve it.
We never sell your personal information, and we do not share it with third parties except the service providers that make this site work (such as hosting and email delivery), who may only use it on our instructions.
Cookies
This site runs without tracking cookies by default. We use advertising and analytics tools such as the Meta Pixel only after you accept them, and only to understand how our ads perform. If you decline, nothing non-essential runs, and the site works exactly the same.
How long we keep it
Enquiry messages are kept for as long as we need them to serve you as a prospect or client, and no longer than two years after our last contact. Newsletter addresses are kept until you unsubscribe.
Your rights
Under the Kenya Data Protection Act, you may ask us at any time to show you the personal data we hold about you, correct it, delete it, or stop using it. Email info@northlinestudio.us and we will act on your request within 30 days.
Questions
Anything unclear, or a request about your data: info@northlinestudio.us.
Terms of service
Last updated: 13 July 2026
The service
We provide design, digital marketing, SEO and strategy services as described in the package or proposal you accept. Each engagement is scoped in writing before work begins, and that written scope is what we deliver against.
Quotes and payment
The website package and other one-off work are billed 50% to begin and 50% on delivery, unless your written quote says otherwise. Monthly services are billed at the start of each month. Advertising spend paid to platforms such as Google or Meta is separate from our fees and always agreed with you first.
Revisions
Each package states its included revisions. We are not in the business of counting pennies over small tweaks, but substantial changes to an approved scope are quoted separately before we do them.
Ownership
Once an invoice is fully paid, everything we created under it belongs to you: design files, campaigns, accounts, content and reports. If you leave, we hand over everything in full. We may show completed work in our portfolio unless you ask us not to.
Third-party platforms
Results on platforms we do not control (Google, Meta, TikTok and similar) can be affected by their policy or algorithm changes. We will always tell you honestly when a change outside our control affects your results, and what we recommend next.
Cancellation
Monthly packages run month to month with no lock-in. Either side may cancel with 30 days' written notice. Work completed and ad spend committed up to the end of the notice period remains payable.
Liability
We carry out every engagement with professional skill and care. Our total liability under any engagement is limited to the fees you paid us in the three months before the issue arose. We are not liable for indirect losses such as lost profits.
Governing law
These terms are governed by the laws of Kenya. We will work in good faith to resolve any dispute directly with you before pursuing other remedies.
Contact
Questions about these terms: info@northlinestudio.us.